This post is excerpted from the article Making Decisions in Meetings, originally published on the Lucid Meeting blog.
Making good decisions is one of the leadership team’s primary job responsibilities. But decision making is tricky stuff. Recent research by cognitive and behavioral scientists shows that the way individuals make decisions is far from logical, and it doesn’t get any easier when you get the group involved.
Even then, making a decision is just the start. Decisions should lead to action. The process used to arrive at a decision has a big impact on both the quality of the decision and the team’s commitment to the follow-up action required.
When a leader identifies a decision that requires group involvement, either to make the decision or to carry out the actions that follow, what process can they use to get the best result?
Making the Meta Decision
The Meta Decision is deciding how to decide. To figure this out for the decision at hand, ask:
What kind of decision is this?
Determine whether the decision is risky or especially rewarding, and if the situation is simple, complicated, or complex.
Who has the authority to make this decision?
Some decisions can be made by a single person, and if they’re minor, should be. Others are complicated enough that they should involve a group. Some decisions can only be made by the Board or another governing body.
Who needs to commit to this decision for it to succeed?
Decisions lead to action. Some actions can be completed by the person making the decision; most require cooperation from the group.
Do you have or can you quickly determine viable options?
Before you can discuss the pros and cons of different options, you have to understand the real problem you’re solving and have some options to discuss. Some issues are too complex or too sensitive to work through all this during the meeting in real time.
Here’s an illustration of making the Meta Decision.
The answer to the Meta Decision is:
JUST DECIDE AND ACT
- When the decision is minor and you can execute it yourself.
- When you can delegate the decision to someone who can decide and execute.
- In a crisis, act quickly to stabilize the situation. You can worry about your decision-making process after the fire’s out.
MAKE A COMMAND DECISION
- When the decision is minor and you have the authority.
- When you need to act quickly and can minimize the risk of failure.
CONSULT THE DECISION MAKER
- When the decision is minor, and additional expertise or buy-in is desired.
- When the decision is major or complicated, but the responsibility for execution clear.
- When the decision is nearly final, but needs additional vetting and buy-in.
- When meeting with the Board or another group legally required to do so.
- When you need a tie breaker, deciding between two options with equal and passionate support. Why isn’t Count Votes on the map above? Because you don’t need a map to know when you’re in a board meeting, and for other situations, Counting Votes shouldn’t be one of your go-to processes.
- When the decision is major and requires buy-in from the team to succeed.
You see that Consult appears twice on the illustration? That’s because the Consult decision-making process works best for most leadership teams most often.
“Who’s got the decision here?” starts a Consult decision meeting. Naming a specific decision maker in this way:
- Creates clear accountability for the decision’s success; teams that can’t take personal responsibility for their decisions have no way to correct poor decision performance.
- Provides a mechanism for group input; having the final decision doesn’t mean that this person has to think it through alone, or that they’re the only ones with a valid opinion.
- Saves time, as there’s no need to go through a big process to build formal consensus.
There is both a science and an art to making decisions, and we’ve only scratched the surface here. To begin with, share this article with your team and bring some clarity to your decision-making meetings. When your team recognizes and can talk about how a decision will be made, they are much more likely to arrive at a quality decision.